Upstream : the quest to solve problems before they happen

Heath, Dan 1973- (author.).

Summary: "So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems ... [This book] probes the psychological forces that push us downstream--including 'problem blindness,' which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored ... victories by switching to an upstream mindset"--Publisher marketing.

Record details

ISBN: 9781982134723
ISBN: 1982134720
Physical Description: print
ix, 308 pages : illustration ; 22 cm
Edition: First Avid Reader Press hardcover edition.
Publisher: New York : Avid Reader Press, 2020.

Content descriptions

Bibliography, etc. Note:

Includes bibliographical references (pages 253-298) and index.

Formatted Contents Note:

Moving upstream -- Problem blindness -- A lack of ownership -- Tunneling -- How will you unite the right people? -- How will you change the system? -- Where can you find a point of leverage? -- How will you get early warning of the problem? -- How will you know you're succeeding? -- How will you avoid doing harm? -- Who will pay for what does not happen? -- The Chicken Little problem: distant and improbable threats -- You, upstream.