A good apology : four steps to make things right

Summary: "Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"--

Record details

ISBN: 9781538701317
ISBN: 1538701316
ISBN: 9781538701324
Physical Description: print
xvi, 267 pages ; 24 cm
Edition: First edition.
Publisher: New York : Grand Central Publishing, 2020.
Copyright: ©2020

Content descriptions

Bibliography, etc. Note:	Includes bibliographical references (pages 233-252) and index.
Formatted Contents Note:	Introduction -- Apologizing is too hard to do and too important not to do -- How to apologize - What, there's more? -- Conclusion: You can make things right.