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Digital customer service : transforming customer experience for an on-screen world / Rick DeLisi, Dan Michaeli.

DeLisi, Rick, (author.). Michaeli, Dan, (author.).

Available copies

  • 0 of 1 copy available at Homer Library.

Current holds

0 current holds with 1 total copy.

Location Call Number Barcode Shelving Location Holdable? Status Due Date
Homer Public Library 658.812 DEL 000165657 New Books Place on copy / volume In process -

Record details

  • ISBN: 9781119841906
  • ISBN: 1119841909
  • Physical Description: 224 pages : illustrations ; 24 cm
  • Publisher: Hoboken, New Jersey : Wiley, [2021]

Content descriptions

General Note:
Includes index.
Summary, etc.:
"This book describes how the digital transformation of Customer Service at both an operational and cultural level is happening at some companies right now--and why customers love it. Digital customer service is turning out to be easier, more cost-effective, and more personally rewarding than most would have expected--even within legacy companies that were founded 50 or 100 years ago. Digital Customer Service explains how every service interaction can and should happen right on the customer's own screen?any screen?including phone calls, chat, and self-service. The transformational result is happier customers, lower customer service costs, and higher profit. This book provides leaders in Customer Service, Customer Experience, and other customer-facing functions with new tools, frameworks, and guidance that will help them serve their customers in ways that are fundamentally different. As people have become increasingly digital-first in the way they live, so must the companies who serve them."-- Provided by publisher.
Subject: Customer services.
Service à la clientèle.
Customer services.