Winning on purpose : the unbeatable strategy of loving customers
Record details
- ISBN: 9781647821791
- ISBN: 1647821797
- ISBN: 9781647821784
- ISBN: 1647821789
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Physical Description:
print
xxiii, 254 pages : illustrations ; 24 cm - Publisher: Boston, Massachusetts : Harvard Business Review Press, [2021]
- Copyright: ©2021
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references and index. |
Formatted Contents Note: | Foreword / John Donahoe, CEO Nike -- Preface : The genesis of Net Promoter -- Introduction : know your purpose : then live it -- Lead with love : the unbeatable purpose -- Aim for greatness : everybody can be great -- Love your customers : the quintessence of customer capitalism -- Inspire your teams : to embrace a life of meaning and service -- Respect your investors : they win only when your customers are loyal -- Honor the Golden Rule : but first, understand it -- Be remarkable : not merely satisfactory -- Be persistent : build culture-reinforcing systems -- Be humble : Net Promoter 3.0 and beyond. |
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Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
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Homer Public Library | 658.812 REI (Text) | 000165664 | Nonfiction | Available | - |