Effective communication skills
4 videodiscs (approximately 12 hr.) : sound, color ; 4 3/4 in. + 1 PDF.
- Edition: [PDF workbook version].
- Publisher: [Chantilly, Va.] : Teaching Company ; Prince Frederick, MD : [Distributed by] Recorded Books, ©2011.
Title from container.
The length of each lecture is: ca. 30 min. The entire program consists of 24 lectures.
In container (17 cm.).
|Formatted Contents Note:||The magic of everyday communication ; The complex layers of face-to-face talk -- The social context that shapes our talk ; The operations of the cognitive unconscious -- The conscious mind in perception ; The conscious mind in using language -- The conscious mind and emotion ; The development of our sense of self -- Self, attachment, and self-esteem ; Protecting the self in face-to-face talk -- Conscious self-talk and self-management ; Challenges to effective communication -- Talking to connect and build relationships ; Differences, disagreement, and control talk -- Commands, accusations, and blame ; Healing relationships with dialogue talk -- Focus on the other, the heart of the dialog ; Assertive dialogue to manage disagreement -- Compassionate confrontation ; Communication, gender and culture -- Talking our way to lasting relationships ; Leadership, appreciation, and productivity -- Dialogue and appreciation, engaged employees ; Dialogue, ethical choices behind our talk.|
|Participant or Performer Note:||Lecturer: Professor Dalton Kehoe.|
|System Details Note:||
DVD; PDF requires Adobe Reader or PDF reader.
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