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A good apology : four steps to make things right Cover Image Book Book

A good apology : four steps to make things right

Howes, Molly (author.).

Summary: "Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"--

Record details

  • ISBN: 9781538701317
  • ISBN: 1538701316
  • ISBN: 9781538701324
  • Physical Description: print
    xvi, 267 pages ; 24 cm
  • Edition: First edition.
  • Publisher: New York : Grand Central Publishing, 2020.

Content descriptions

Bibliography, etc. Note: Includes bibliographical references (pages 233-252) and index.
Formatted Contents Note: Introduction -- Apologizing is too hard to do and too important not to do -- How to apologize - What, there's more? -- Conclusion: You can make things right.

Search for related items by subject

Subject: Apologizing
Emotions
Apologizing
Emotions
Apologizing
Emotions
Genre: Self-help publications.
Self-help publications.

Available copies

  • 1 of 1 copy available at Homer Library. (Show)
  • 1 of 1 copy available at Homer Library System. (Show)
  • 1 of 1 copy available at Homer Public Library.

Holds

  • 0 current holds with 1 total copy.
Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Homer Public Library 158.2 HOW (Text) 000160226 Nonfiction Available -
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Syndetic Solutions - Table of Contents for ISBN Number 9781538701317
A Good Apology : Four Steps to Make Things Right
A Good Apology : Four Steps to Make Things Right
by Howes, Molly
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Table of Contents

A Good Apology : Four Steps to Make Things Right

SectionSection DescriptionPage Number
Introductionp. ix
Part IApologizing is too Hard to do and too Important Not to
Chapter 1    Why Apologize?p. 3
        Box: Benefits of Good Apologiesp. 24
Chapter 2    It's So Very Hard to Dop. 25
        Box: Apology Mythsp. 46
Chapter 3    It's Not Easy but It's Not Mysteriousp. 47
        Box: The Four Steps of a Good Apologyp. 73
Part IIHow to Apologize
Chapter 4    Step One: Don't Just Do Something; Stand Therep. 77
        Box: Practice Scripts for Step Onep. 106
Chapter 5    Step Two: Say It and Mean Itp. 107
        Box: Practice Scripts for Step Twop. 131
Chapter 6    Step Three: Debts, IOUs, and Making Things Wholep. 132
        Box: Practice Scripts for Step Threep. 154
Chapter 7    Step Four: Never Again!p. 155
        Box: Practice Scripts for Step Fourp. 175
Part IIIWhat, There's More?
Chapter 8    The Aftermathp. 179
        Box: After the Apologyp. 197
Chapter 9    What About the Apology Recipient?p. 198
        Box: Choices for the Hurt Personp. 215
Chapter 10    When Not to Apologizep. 216
        Box: When It's Better Not to Apologizep. 226
Conclusion. You Can Make Things Rightp. 227
    Box: What If?p. 229
Acknowledgmentsp. 231
Notesp. 233
Indexp. 253
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